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Video đoạn hội thoại về cách nói lời đề nghị, cầu khiến và xin lỗi ở môi trường làm việc – Tiếng anh cho người đi làm
Cách nói lời đề nghị, cầu khiến và xin lỗi ở môi trường làm việc
Giving requests, advice, recommendations
A.
– Pass me the calculator, please!
– Here you are!
——–
– Will you, please, make some tea for us?
– Gladly (willingly, with pleasure). Just a minute!
——–
– Get me a taxi, will you?
– All right, I will.
——–
– Could you make a call about our order?
– Yes, certainly.
———
– Please, note down …
– Yes, Mr / Mrs …
——–
– May we have your calculations?
– Here you are!
——-
– Could you look through these catalogues, please?
– Most willingly.
——-
– Would you be so kind as to …
– Yes certainly. By all means.
B.
We suggest that you should …
We ask you to consider our recommendations.
I’d suggest that you should …
You should take into account …
You’d better …
If you don’t mind, we could …
If you have no objections …
It would be nice if you could …
Offers, Instructions, Orders
A.
– Let me help you with your calculations.
– Yes, thank you. It’s very kind of you. (No, thank you. I’ll manage.) (formal)
——-
– May (Can) I do it for you?
– Yes, thank you. It would be great (nice, lovely …) (No, but thanks anyway.) (informal)
——-
– Let’s look through the catalogues of the firm.
– Let’s. †hat’s a good idea. (We’d rather not. Not now.)
——-
– Shall I fetch you the balance sheet?
– Yes, (do) please.
(No, thank you. I don’t need it.)
——
– Won’t you leave a message for Mr / Mrs …?
– Yes, thank you.
(No, thank you. I’ll make another call.)
——
– Why don’t we have a coffee-break?
– Why not? I’m all for it.
(I don’t mind. No objections.) (informal)
You’d better (not) …
You need (needn’t) …
You should (shouldn’t) …
Have it done.
Make sure …
You should (not) follow these instructions.
Apologies, Regret
– Excuse me, may I speak to Mr Brown?
– I am sorry he is out now.
——-
– Excuse me for being late.
– That’s all right, come in.
——-
– Excuse me, is this 523-04-68?
– Sorry, wrong number.
– Oh, I am sorry!
——-
– Sorry to interrupt you.
– That’s all right. (Not at all).
——-
– Sorry, I hope, I didn’t hurt you?
– That’s all right.
——-
– I am very sorry, I won’t be able to …
– I am so sorry. It’s a pity. Too bad.
——
– My wife has a bad headache.
– I am sorry about it
Bài tập thực hành
Giving requests, advice, recommendations
- Watch and practise (dramatize) the above flashes of conversation (first video)
- Practise requests from the following set of patterns.
Will you say it once again?
Will you please help me with my work?
Won’t you turn off the radio?
Would you like to close the door?
Could you have another cup of coffee?
May I keep to the left?
look for his address? introduce me to Mr Brown? do me a favour?
take you home?
Make up requests. Use the suggested replies.
Won’t you … Certainly! I will. I’ll do it.
Could you … Of course!
May … Most willingly!
Will you … Here you are!
Would you like … I’m afraid not.
Will you please … No, thank you.
Offers, Instructions, Orders
- Work in pairs. Compose dialogues on making offers, instructions. Use the verb “should”.
Example: follow instructions.
You should follow these instructions, or you’ll spoil the instrument. You shouldn’t follow the instructions, they have become out of date.
Take long walks, have more exercises, go to bed late (early), take things easy, try the treatment, smoke too much, rise early, try the medicine, consult the doctor.
- Practise giving orders, offers and instructions.
Example: Do it! Have it done.
You’d better do it!
You should do it.
To close the door, go and comfort smb., consult a doctor as soon as possible, make an appointment with Mr Scott for some other time, not to be late to work, call the customer tomorrow, consult the reference book, delay the order, reduce the price, sign the paper, settle the problem, discuss the results, do it immediately, arrange a meeting.
- Practise offers from the following set of patterns.
Shall I come with you?
May I (Can I) leave a message with a secretary?
Let me (us, him) greet them.
Won’t you come up to you?
wait for you?
make another call?
open the window?
put down your name and address?
Use the suggested replies.
”Do, please.” ”Please, don’t.” ”It would be very kind of you.” ”No, thank you.” ”It’s all right.” ”I’ll manage it.” ”I would love to.” ”It’s quite all right.”
- Complete the dialogues.
- A. Would you like to make a speech now?
- …
- A. May I leave a message for the manager with you?
- …
- …
- A. Pass me those papers, please!
- …
- …
- Ask somebody to mahe sure that something has been done.
Example: Turn off the light.
Make sure that the light has been turned off.
- Cancel the appointment for to-day.
- Lock the door properly
- Answer the letter quickly.
- Treat your guests nicely.
- Fill in the declaration correctly.
- Reserve a room at the Russel Hotel.
6.Complete the following sentences.
- I left a message for Mr Clark, so you needn’t …
- We called on him yesterday. He is much better now. You needn’t …
- They have already booked tickets for the plane. So you needn’t …
- He will keep the appointment. You needn’t …
1. Watch and practise (dramatize) the above flashes of conversation (3rd video)
2. Complete the dialogues:
1. A. … I must be going. I’ve got to be at home at five.
A. Remember me to your wife.
A. … Good-bye.
B. …
2. A. How are you?
B. Not too well, I’m afraid.
A. …
3. A. … Could you tell me the time, please?
B. …
A. Thank you.
B. …
4. A. … madam, is this the right way to Covent Garden?
B. Yes, it is.
A. …
B. …
5. A. … Is this my pen?
B. … It’s mine
A. .…
6. A. Is this 255-65-75?
B. … Wrong number.
A. …
B. …
3. Work in pairs. Compose your own dialogues on the topic
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